Adventures in technical support, or the lack thereof.
My cable went out this morning. This is how it went:
Me: “Hey, my broadband just went out, and a guy down the street is telling me the same thing, I think you’ve got a minor problem or outage, could you take a look?”
Cebridge: “No sir there is no outage, it’s just that your modem isn’t registered.”
Me: “Uhm.. ok, did you just unregister several modems? There’s two other people I know on the street that just went out at the same time.”
Cebridge: “No sir, it’s just you.”
Me: “… no it’s not, I just talked with them.”
Cebridge: “I can only look at your account.”
Me: “Ok… that’s fine, so are you just assuming I’m liar, or an idiot?”
Cebridge: “No sir, it’s just unless they call in there’s no problem.”
Me: “…”
Me: “…”
Me: “Ok, could you transfer me to someone who can register my modem?”
Cebridge: “Yes sir.”
Me: “Thanks, *#@($@#*$(@#*$@(#$*@#”
— transfer
Me: (repeats problem)
Cebridge (competent): “Yes sir, I’m showing 8 people out on your street, we’ll send a truck out to check the local repeater for problems.”
Me: “Thanks!”
The internet is now back up, no one has come out yet so apparently it was a software or hardware problem they can address remotely. Maybe they just rebooted something. This shows me that 1) a problem doesn’t exist unless someone complains about it. 2) every company has at least some idiots working for it.
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